FAQ's

Is a security bond required? 
Yes. A refundable security bond is required at check‑in to cover any incidental charges or damages during your stay. The bond will be released after departure, subject to a room inspection and processing times by your bank. 

Is Arrow on Swanston a non‑smoking property? 
Yes. All rooms and indoor areas are strictly non‑smoking. Smoking is not permitted in rooms, balconies, or common areas. Additional cleaning fees may apply if this policy is not followed. 

What do I need to provide at check‑in? 
Guests must present a valid photo ID and a credit or debit card in the name of the booking for the security bond. The cardholder must be present at check‑in and be minimum of 18 years of age. 

Can I check in early? 
Early check‑in is subject to availability and cannot be guaranteed. If approved, an additional fee may apply. Please contact reception on the day of arrival to check availability. 

What if I arrive late at night? 
Late check‑in is available. Please advise reception in advance if you expect to arrive late so our team will be expecting you. 

Can I request a late check‑out? 
Late check‑out is subject to availability and must be approved by reception. Additional charges may apply depending on the requested time. 

Is parking available on‑site? 
Limited on‑site parking is available and it is recommended to book advance. Parking fees apply. Entry height restrictions may apply—please contact the property for details before arrival. 

Can you provide a cot for my room? 
Yes, cots are available on request and subject to availability. Please request a cot prior to arrival so we can prepare your room accordingly. 

Can the sofa bed be set up before arrival? 
Yes. If your room includes a sofa bed, please advise reception before arrival if you would like it set up. Linen is provided. Extra costs may be applicable. 

What kitchen and in‑room amenities are provided? 
Rooms include basic kitchenware such as crockery, cutlery, cookware, kettle, toaster, and microwave (where applicable). Room amenities may vary by room type. Additional items can be requested from reception, subject to availability. 
How often is housekeeping provided? 

Can I store my luggage before check‑in or after check‑out? 
Yes, luggage storage is available for guests before check‑in and after check‑out. This service is subject to space availability and is offered at the guest’s own risk. 

What happens if I lose my room key? 
Lost or damaged keys may incur a replacement fee. Please notify reception as soon as possible so access can be restored. 

Who should I contact if I have questions before arrival? 
Our reception team is happy to help. Please contact us directly via phone or email for any special requests or questions regarding your stay.